Refund Policy

If you are a new subscriber and a service problem you report within 7 days of your first payment cannot be fixed, you may request a full refund. Problems caused by your device, your app setup or your home internet speed are not covered; our support team will help with them, but they do not qualify for a refund.

The guarantee applies once per customer, to a first purchase. It is not available on later purchases, and a customer who has already received a refund cannot claim a second one. Accounts in breach of the Terms of Service are not eligible.

Message us on WhatsApp within 7 days of payment and describe the problem. Support first tries to fix it; if it cannot be fixed, we confirm the refund in the same chat and access ends at that point.

You can also email support@nixatv.live from your account address; we answer within one business day.

Refunds are issued to the original payment method. Card refunds, including Google Pay and Apple Pay, typically clear in three to five business days. The delay is your bank's, not ours — we release the refund on receipt of the request.

After 7 days, subscriptions are non-refundable. Plans do not renew automatically, and you keep access through the end of the term already paid for.

Two exceptions: if we discontinue a material part of the service during your term, we will prorate a refund for the remainder. And if monthly availability falls below the SLA in our Terms of Service, account credits are applied automatically without a claim.

We accept card, Google Pay and Apple Pay payment specifically so you retain dispute rights. That said, if something is wrong, email us first — we can usually resolve it faster than a bank can, and a dispute freezes the account while it is investigated.